An Overview

What we had

What we wanted

Choosing Sears

The sales session

Contractual documents

Where things went wrong

Project as Sears declared it satisfactorily completed

The attempts at resolution

Outside contractor finishes the project

The finished project

Links to Sears

Contact me

Feedback from Others

Sears Response

Feedback from Others

The material shown below is from real people whom I have determined to be authentic. No anonymous or faked identity is allowed.

These are only some of the responses. No attempt is made to include all of them.

I would like to hear from you if you have a story to tell. Good experiences are welcome too.

You may contact me via email with your experience by clicking here remodel@jmhartshorn.com. For the subject, use the word "remodel". This is a personal activity, not a business, so I may be slow to respond. I am busy and I do travel and may not see email right away

This page has changed. We can learn from what happened in the past, but we live in the present and anticipate the future. So, I invite anyone with a continuing problem, and a suggestion about how Sears can make it right, to contact me.