What we had
What we wanted
The sales session
Where things went wrong
Project as Sears declared it satisfactorily completed
The attempts at resolution
Outside contractor finishes the project
The finished project
Links to Sears
Feedback from Others
Doug Adams had been hired to do the backsplash. When I had enough of being alternately hassled and ignored by Sears, he agreed to also install the appliances. Unlike Sears, Doug listened to what we said, he understood what we wanted, he remembered, and he performed as promised. And the backsplash is gorgeous. Here is a shot that shows what the kitchen looked like after Doug was finished.
This is my real customer testimonial. I wish I had known about him in the beginning. He can and does do total kitchen remodeling. He is also a licensed contractor and can manage a complete remodeling project.
Doug's Home Repairs & Remodeling
Rancho Cucamonga, CA
For the cynical people who may read this, Doug has not offered any payment, rebates or other incentives to give him a plug. It has long been my policy to not only challenge when things go wrong, but to give credit for professionalism when it is found, no matter where I find it.