The phone conversation was rather short. It started with a question about what Sears could do for me. My response was that it was their call, I have not asked for anything.

I was asked if the kitchen was now complete. I said yes, but not by Sears.

When asked what it was about the project that I was unhappy with, I responded that I had wanted Sears to "Honor our written agreements". Ms. Cheek said that she had reviewed the documents and believed that they had.

Ms. Cheek said they would make a note of our conversation and put it into the file, and close the file.

I informed them that my "Option B" only started with the YouTube video and the website. The response from the very few who have seen them so far has been very supportive.

I told them that there is much more to come. "Option B" is kind of like a freight train idling in the station. It is only beginning to move. It will slowly build momentum. It will be interesting to watch it develop.

So you won't have to go back through the website, let me give a brief summary here:

1. Sears did not complete the project. (The contract called for completion within 17 days.)

2. Sears violated the cash payment agreement, by charging the full cost of the project to my American Express card, even though that was to be done "UPON SATISFACTORY COMPLETION OF THE CONTRACTED IMPROVEMENTS". (Their caps, not mine.) I was not informed that they considered the project complete and the charge was being made.

3. Even at that point I tried to work with them, but found it impossible. I notified Sears that since they considered the project complete and had been paid in full, I would hire a contractor to finish the project. "Option B" was born.

4. There were other issues that would have been overlooked had Sears honored our written agreement. Peruse the website if you are interested in the sequence of what occurred.

For the record, both Ms. Cheek and Ms. Mullen were courteous and professional. However, they offered nothing specific to "see this matter fully resolved", and my only request was that Sears "honor our written agreements". As a result, this page and another one, Feedback from Others, is being added.