An Overview What we had What we wanted Choosing Sears The sales session Contractual documents Where things went wrong Project as Sears declared it satisfactorily completed The attempts at resolution Outside contractor finishes the project The finished project Links to Sears Contact me Feedback from Others Sears Response | What we Wanted What we wanted is quite simple. We wanted an oven that was reliable. We wanted a contractor that would take control of the project and would see it through to completion. We wanted a contractor who could provide us with what we wanted in the new kitchen. Very importantly, we wanted to preserve cabinet space as much as possible. We would have liked to have a wall oven and microwave unit, but there was simply not enough room. We settled for a cook top and an oven below. We wanted flat doors with push to open/push to close latches. Sears would not provide those. We reluctantly agreed in order to get a contractor (Sears) who would handle the entire project. See what was promised (Click on back arrow to return.) We wanted a lazy susan in each of the lower corner cabinets. See what was given to the sales representatives. (Click on back arrow to return.) |